Shipping Policy

Shipping Policy - Europe

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Terms and conditions available at www.sgt.it, General terms and conditions of DPD dated May 2, 2019, for "CLASSIC EUROPE" and "CLASSIC SHOP" for Selected Countries (hereinafter: the General Terms), deposited at the Chamber of Commerce and Factories in Eindhoven under number 09118128.

General terms and conditions of PostNL are available at https://www.postnl/nl/algemene-voorwaarden/alle-voorwaarden/, which will ensure delivery to the indicated destination and sign the accompanying waybill on behalf of the sender.

The customer hereby declares that they are well informed about the shipping conditions attached to this shipping order.

The carrier may refuse to ship packages already accepted by MBE.

1. MBE does not agree to handle shipments that the carrier cannot transport. In this regard, the customer declares that the goods to be shipped do not fall under the items that the carrier cannot accept/transport and acknowledges that MBE has informed them about the carrier's packaging standards.

2. MBE is liable for the packaging (if performed by MBE), storage, and handover of the package to the carrier - within the limits of the value indicated by the customer. Except for intentional misconduct or gross negligence, MBE's liability is governed by the following conditions: MBE does not accept liability for the successful delivery of accepted packages nor for the loss or damage of their contents for any reason. In case of damage or loss of said packages, MBE will request compensation from the carrier on behalf of the customer and out of court. MBE does not accept any liability for the carrier's refusal to pay compensation and is not obliged to reimburse the customer in any case. Compensation for damage or loss is limited to the limit as determined in the decree-law of November 21, 2005, no. 286 and subsequent amendments for shipments within Italy, or in the Warsaw Convention of October 12, 1929, and subsequent amendments for air freight shipments, or the Geneva Convention of May 19, 1956, for international road transport. MBE does not accept any liability for damage to packages packed by the customer. Liability for packages packed by the customer is limited to their loss. In the case of insured transportation, the carrier is liable for reimbursement of repair or replacement costs, based on the value of the goods declared by the customer. MBE does not accept any liability for the timely delivery of the shipment by the carrier. Any statements made by MBE staff regarding the possible delivery date are only advisory. MBE is not liable for any delays in delivery attributable to the carrier. In the case of COD (cash on delivery) shipment, MBE has no responsibility for any irregularities regarding bills and/or bank checks, their counterfeiting, uncovered and/or incorrectly filled out bills/bank checks by the recipient. In the case of shipments involving taxes, duties, levies, and/or other transportation-related charges, these must be paid by the customer.

3. MBE centers are owned by independent entrepreneurs who act under the MBE brand name after entering into a franchise agreement.

4. MBE complies with the privacy policy of EU GDPR. You can find your privacy rights and terms at https://gdpr-info.eu/ Hereby, I declare that I have read and approve the general shipping conditions of the carrier, and that the contents and value of the packages indicated above are correct and complete.
    

Shipping Policy - USA

 

Handling Time:

We process orders on Monday-Friday.

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

 

Shipping Time:

Delivery times are on average 5-21 business days depending on the delivery country.

Delays may occur depending on your location and other factors such as customs delays.

 

Tracking your order: 

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 

You can also track your order using your tracking number here
 

Customs & Duties: 

(In most cases, packages shipped to the US & Canada don't require any additional fees.)

 

All shipping charges (or free shipping promos) listed do NOT include customs, duty, and taxes. We can't hold responsibility for that and the recipient is responsible for all customs, clearing, and other fees required to ship internationally.  

Lost / Stolen package:

 

Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.

If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.

If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund. 

My order hasn't arrived:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: Shop@foody.co.il

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*Local holidays in origin countries that may cause a delay in shipping are not considered business days. 

 

For more information on our shipping policy, if you have any questions, or if you wish to file a complaint, please send us an email at Shop@foody.co.il

If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at Shop@foody.co.il.
 

Return policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Shop@foody.co.il Please note that returns will need to be sent to the following address: 9 HaArad St, Tel Aviv, Israel, 6971063

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Shop@foody.co.il.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Shop@foody.co.il.